Defining Measurable Targets for Phase 4 Performance Retention
This document formalizes the specific performance targets that, upon verifiable achievement during Phase 4 (Wave 1 Deployment), will trigger the release of the **15% Performance Retention** clause. These metrics ensure the project meets the client's internal **Financial Hurdle** and realizes the full projected ROI.
Approved Financial Hurdle (P2 Mandate): Payback within [18] months (Target Metric for Phase 2 Modelling).
| Metric Name | Target Metric | Verifying Department | Supporting Workflow (Tier) |
|---|---|---|---|
| ROI Payback Period | Achieve Payback within 18 Months | CFO / Finance Team | All Workflows (T1 & T2) |
| Admin Burden Reduction | $\mathbf{65\%}$ Reduction in manual data entry time for [Specific Admin Task, e.g., Invoice Typing]. | Process Owner (Project Mgmt / Admin) | Tier 1: Invoice Processing |
| Data Integrity SLA | Maintain a **95% Accuracy Rate** across all automatically extracted fields during the 30-day monitoring period [cite: 2.1]. | IT Governance / Process Owner | Tier 1 & Tier 2 Routines |
| Critical Risk Mitigation | Confirmation that the **Tier 2** workflow (e.g., Beam Schedule Extraction) has reduced manual error rates by $\mathbf{80\%}$ on critical specification fields. | Risk Manager / Engineering Partner | Tier 2: Liability Reduction |
Verification of these targets is a joint audit process performed post-Phase 4 deployment. The official Process Owner within the Client Firm is responsible for the final sign-off.
By signing below, the Client agrees to the defined metrics as the measure of success for Wave 1 deployment and the condition for releasing the Performance Retention fee.
Guarantor (Vendor)
_________________________________________
[Your Name / Consultancy Name], Principal Consultant
Client Firm (Process Owner)
_________________________________________
[Client Representative Name], [Title/Process Owner]